PRIVACY POLICY

Our Privacy Statement describes how PUNJAB CABS protects the privacy of any of your personal information in accordance with the Australian Privacy Principles as stated in Privacy Act 1988.We will only use or disclose personal information we hold about you in accordance with this Privacy Policy or as otherwise notified to you

1.Scope of our Privacy Policy

This Privacy Policy covers PUNJAB CABS use of any personal information that PUNJAB CABS collects when you are PUNJAB CABS on sites, using PUNJAB CABS applications and using PUNJAB CABS services.

 Punjab cabs understand that you value your privacy. When you download the Punjab cabs app onto your phone, we do not access any of your private information, either your Contacts, your Photos or Media or any other personal information that is not provided directly to us or as otherwise stated below.

To provide the users of our app with a good experience we do use multiple features of the phone’s capabilities. That is why when you install the app you are asked to accept our use of these services. Below we have laid out how we use each feature within our app.

1.1Device UDID– Punjab cabs stores this against the passenger account. Only used in track of fraudulent activities by any user.

1.2.Contacts – Punjab cabs does not access your personal contacts

1.3.Location: Punjab cabs app is a location aware app to assist with placing bookings and subsequent collections.

1.4.Phone media – Punjab cabs does not access your phone photos or any kind of media stored in it.

2.Collection and use of personal information

The personal information Punjab cabs collects and holds is what is reasonably necessary for our business functions and activities, and to enable you to use Punjab cabs applications and services.

When you register with Punjab cabs as a user on the Punjab cabs website or application, we generally ask for your name, email address and mobile number.

We may use this information to send you direct marketing communications and information to keep you updated on our progress or to provide you with promotions in relation to your use of our service. This may be in the form of an SMS or email. You may opt-out of receiving marketing communications from us at any time by contacting us. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.

When you make a taxi booking, Punjab cabs will request your pickup and drop off address locations and these will be stored with your profile and booking records. We also log your GPS location when you make a booking as per your approval and also when you are picked up and dropped off (via your and the driver’s application) and will store these as part of the booking record and your profile. This information is used to assist in investigating your and your taxi driver’s complaints and enquiries.

Punjab cabs will share your name and phone no with the driver who has been allocated your booking in order to allow the driver to communicate directly with you and increase the chances of a successful pick-up.

We also keep a record of your billing information to allow you to make quick taxi payments with your Punjab cabs registered payment method or card and to charge the taxi fare and associated fees to your account. This information is recorded for trip reference only.

3.Disclose your personal information

Punjab cabs will not sell or rent your personal information to anyone. Punjab cabs will only share your personal information with 3rd party under following circumstances

•    We have your consent to share the information;

•    Shared with driver providing you service at any given time

•    Corporate account holders, in which case we may share your information with your employer.

•    Any legal notices issued by courts as otherwise permitted by law.

•    In case of violation of terms of service or any of our usage guidelines for specific products or services.

4. Stored Data security

Punjab cabs will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.

Punjab cabs will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under Australian Privacy Principles.

5. Handling of sensitive information

Punjab cabs will not collect sensitive information about an individual unless:

•     The individual has consented; or

•     The collection is required by law; or

•     The collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the individual whom the information concerns:

5.3.1 is physically or legally incapable of giving consent to the collection; or

•    Physically cannot communicate consent to the collection.

6. Complaints

If you believe that Punjab cabs has not complied with its obligations concerning your personal information, you should contact Punjab cabs and lodge a complaint.

AT

complaints@punjabcabs.com.au